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Friday's Doubleknot News - Vol. 119

Issue with Google Chrome Version 26 Release

We have detected an issue with Google Chrome version 26 (released on 5/22). There is a slight chance that users attempting to pay online will be processed as an offline payment. There will be no charges to their credit card and the registration and receipt will show a balance due. The issue currently only impacts events configured with the specific setting 'Pay Online or by Mail' and does not effect those using our new shopping cart. 

We are working on a resolution however you may need to clarify this with users whose registrations have an open balance. If you would like an early switch to our new shopping cart to avoid the issue, please let us know. As a reminder, we will be switching all our customers to the new shopping cart in August.

Tip of the Week - Participants Instructions

A feature that you may not be aware of gives administrators the ability to create instruction text for an event. This text shows up at the top of the participant page during an event registration. You can set the text by clicking on Participant Instruction in the left column when configuring an event in Event Details.

Modify Until Date Setting

We are still getting calls from end users who are unable to edit or update their Summer Camp registration. Now we know, that you all know, that the 'Modify Until Date' needs to be set. So don't forget to double-check this and other event dates.  And remember to test your set-up for a smoother registration experience.

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Doubleknot LLC
20665 Fourth Street, Suite 103 | Saratoga, CA | 95070
Phone (408) 971-9120 | Fax (408) 741-1000 | doubleknot@doubleknot.com
© 2016-2018 Doubleknot LLC. All rights reserved.

Doubleknot, LLC
20665 Fourth Street, Suite 103 | Saratoga, CA | 95070
Phone (408) 971-9120 | Fax (408) 741-1000 | Doubleknot@doubleknot.com
© 2016 Doubleknot, LLC All rights reserved.